Refund policy

At Utensils Store UK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

• Used or damaged items not due to our error
• Items returned without original packaging
• Clearance or final sale items

Refunds
Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–10 business days

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours of delivery with photos for a replacement or full refund.

Contact Us
For return requests, contact us at: